At WASFO, we work hard to provide reliable, on-time laundry and dry-cleaning pickup and delivery service. To help us keep our schedule running smoothly for every customer, we have implemented a formal no-show policy.

What counts as a no-show?

A no-show occurs when a customer is unavailable for a scheduled pickup or delivery and does not notify WASFO at least 2 hours before the scheduled appointment time.

This may include situations where:

• No one is available at the pickup or delivery location.
• Laundry is not ready for pickup at the scheduled time.
• The driver cannot access the pickup or delivery location.
• The customer does not respond to calls, texts, or app notifications during the scheduled pickup or delivery window.

No-show fee

If a customer misses a scheduled pickup or delivery without providing at least 2 hours’ notice, a $20 no-show fee may be applied to the account.

How to avoid a no-show fee

Customers can avoid the fee by rescheduling or canceling at least 2 hours before the scheduled pickup or delivery time.

You can update your appointment through the WASFO app, website, or by contacting our team directly.

Why we charge this fee

Our pickup and delivery routes are carefully scheduled to serve customers efficiently across our service areas. Missed appointments without proper notice can delay other customers and impact our drivers’ schedules.

This policy helps us continue offering dependable pickup and delivery service.

Questions?

For help with your pickup or delivery appointment, please contact WASFO.

Email:
info@wasfo.com

Phone:
1-888-779-2736